Can I cancel my order after making a purchase?
Yes, you can cancel an order, but the process differs depending on how much time has passed since the purchase:
- If it's been less than an hour and the item hasn't shipped, you can send a cancellation request to the seller.
- If it's been more than an hour, you'll need to contact the seller directly and ask them to cancel it for you.
How do I cancel an order made within the last hour?
To cancel an order made within the last hour:
- Go to your purchase history and find the order you want to cancel
- Select "Cancel Order" next to the item you want to cancel
- Provide a reason for canceling
We'll send your request to the seller and ask them to confirm whether they agree to the cancellation.
How do I cancel an order made over an hour ago?
To cancel an order made over an hour ago:
- Go to your purchase history and find the order you want to cancel
- Select "Contact Seller"
- Explain to the seller why you need to cancel
What happens after I submit a cancellation request?
After submitting a cancellation request:
- We'll send your request to the seller for confirmation.
- If the seller agrees, we'll send a confirmation of cancellation to both your registered email address and your Bicycle Blue Book notifications.
- The seller has 7 days to refund you if they agree to cancel the order.